Ochre Help Center

How the Ochre composer keeps your work safe and gets you to the next conversation faster.

Select ranges, toggle individuals, and close, assign, tag, or snooze in batches without leaving the keyboard.

The command palette is how you move through Ochre — search anything, run any action, find any setting.

The health dot on each integration card tells you if webhooks are landing. The deliveries page tells you why they aren't.

Every shortcut you need to live in the inbox without your mouse — navigation, replies, assignment, and global jumps.

The bottom-left setup launcher, the settings overview status dots, and the AI trust verdict — read together, they tell you exactly where you are.

Every autopilot escalation auto-generates a post-mortem with root cause, missing-article suggestion, and a guardrail change you can apply in one click.

Default roles, custom roles, and how to control who can do what across your workspace.

How outbound Ochre posts in Slack wear your workspace logo and name instead of a generic Ochre identity.

Your AI replies in Slack appear under your org logo and name, not Ochre's. The branding from Settings → Branding flows through automatically.

The All view shows Stripe-synced customers (with MRR, plan, LTV). The Contacts filter shows everyone else — people who have written in but are not in Stripe.

Block a sender or whole domain so their inbound email stops creating conversations. Per-org list, owner/admin/agent can manage, instant effect.