Channels

Block a sender or whole domain so their inbound email stops creating conversations. Per-org list, owner/admin/agent can manage, instant effect.

Turn channels on and off without deleting them. Useful for staging launches, debugging, and pausing on weekends.

Turn shared Slack channels with your customers into Ochre conversations. Replies from the inbox land back in the original Slack thread.

Optionally collect name and email before a customer's first widget message, so you can follow up by email if they leave.

How to drop the Ochre widget into your site, identify logged-in users, and configure CSP and routing.

Ochre's live chat widget: how it loads, how it behaves, what customers see, and how to brand it.

How Ochre receives email, dedupes messages, threads replies, and turns inbound mail into a conversation in your inbox.

Step-by-step DNS setup for sending and receiving email on your own domain in Ochre.

How Ochre's email channel works: outbound delivery, threading, signatures, attachments, and what to expect on day one.

How email, chat, and Slack Connect feed into a single Ochre inbox, and how to decide which channels to turn on first.