- Email blocklistBlock a sender or whole domain so their inbound email stops creating conversations. Per-org list, owner/admin/agent can manage, instant effect.
- Channel master togglesTurn channels on and off without deleting them. Useful for staging launches, debugging, and pausing on weekends.
- Slack Connect channelTurn shared Slack channels with your customers into Ochre conversations. Replies from the inbox land back in the original Slack thread.
- Pre-chat formOptionally collect name and email before a customer's first widget message, so you can follow up by email if they leave.
- Embedding the widgetHow to drop the Ochre widget into your site, identify logged-in users, and configure CSP and routing.
- Chat widgetOchre's live chat widget: how it loads, how it behaves, what customers see, and how to brand it.
- Inbound email and how receiving worksHow Ochre receives email, dedupes messages, threads replies, and turns inbound mail into a conversation in your inbox.
- Custom domain email setupStep-by-step DNS setup for sending and receiving email on your own domain in Ochre.
- Email channelHow Ochre's email channel works: outbound delivery, threading, signatures, attachments, and what to expect on day one.
- Channels overviewHow email, chat, and Slack Connect feed into a single Ochre inbox, and how to decide which channels to turn on first.