- Survey tokens, expiry, and tamper rejectionEach survey is signed with a token tied to the conversation, customer, kind, and time. Tokens expire (default 30 days). Tampering is rejected.
- Survey deliverability and the gates that filter invitesSurveys send only when they should. Ochre filters out ghost conversations, synthetic addresses, and threads where you never replied. Here is the full list.
- NPS overviewQuarterly NPS surveys go out automatically, one per customer per period. Score 0 to 10, classified as Promoter, Passive, or Detractor.
- Reading the CSAT stats panelThe last 30 days at a glance: invites, responses, response rate, average score, promoter and detractor percentages, plus the last 5 scores as colored dots.
- CSAT per channel: email, widget, Slack ConnectEach channel renders surveys differently. Email is branded HTML. The widget uses an inline system message. Slack Connect uses Block Kit in-thread.
- CSAT overviewHow CSAT works in Ochre: a 5-emoji scale, per-channel toggles, and a master kill switch. Surveys send only when they should.