“Support should not start by asking which tab knows the customer's plan, issue, or renewal risk.”
Product surface
Product overview
One AI helpdesk for every B2B customer conversation
Ochre brings shared inbox, live chat, Slack Connect, customer context, knowledge, and BYOK AI drafts into one support workspace, so every reply starts with the account story already open.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Inbox
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowCan we change seats before renewal?
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Can we change seats before renewal? · Channel Email
Open
Mmaria@northstar.io01:03
Can we change seats before renewal? We need to add two teammates this week.
Ochre AI draftsourced
You are on Starter with 3 included seats. I can switch you to Per Seat and keep your May 28 renewal date unchanged.
Stripe plan matchedHubSpot contact attached2 prior threads found
Reply to Maria Chen...
Context attachedOne queueShared inboxEmail, live chat, and Slack Connect requests land in the same operational lane with owners, notes, priority, and status.
BrandableLive chatLaunch a polished widget with pre-chat capture, Studio controls, real-time routing, and the same queue behind every visitor conversation.
TrackableSlack ConnectTurn shared customer channels into owned support work without losing the speed that makes Slack useful for B2B SaaS teams.
AttachedCustomer contextStripe, HubSpot, Linear, GitHub, knowledge, and prior conversations stay beside the active thread before the first sentence is written.
Your keysBYOK AIDraft, summarize, classify, and search with customer-owned Anthropic or OpenAI keys, visible review state, and no hidden AI markup.
Source-awareKnowledgeMatched articles and reusable answers help teammates and AI cite the right source instead of guessing from an isolated ticket body.
Product workspace
Acme renewal question
One queueBrandableTrackable
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Inbox
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowCan we change seats before renewal?
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Can we change seats before renewal? · Channel Email
Open
Mmaria@northstar.io01:03
Can we change seats before renewal? We need to add two teammates this week.
Ochre AI draftsourced
You are on Starter with 3 included seats. I can switch you to Per Seat and keep your May 28 renewal date unchanged.
Stripe plan matchedHubSpot contact attached2 prior threads found
Reply to Maria Chen...
Context attachedOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Slack, chat, and email are different doors into the same customer relationship.”
“BYOK AI works when teammates can see the source context and keep final review.”
“The best shared inbox is not just faster. It makes the next teammate more informed.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.