Pricing
Starter is $99/month for exactly 3 seats. Per Seat is $39/seat/month. Scale is custom. Every self-serve trial runs 14 days with no card required.
Starter
$99
3 fixed billable seats.
Per Seat
$39
Flexible monthly seats.
AI markup
$0
Bring your own model key.
BYOK means AI usage is visible in your provider account. Ochre gives the team receipts, review state, and source context before replies go out.
Fixed first team
For founders and first support hires launching one workspace with exactly 3 billable seats.
Flexible growth
For teams adding or removing billable teammates as customer volume changes.
Custom rollout
For larger teams, security reviews, migration work, SSO/SCIM, and custom onboarding.
BYOK AI economics
Ochre handles retrieval, drafting, review state, and receipts. You keep the model account, model choice, and token economics instead of buying marked-up AI outcomes from the helpdesk.
Ochre AI markup
$0
Ochre does not sell bundled AI credits or charge a per-resolution AI tax.
Model provider bill
~$25
Illustrative provider cost for 5,000 lightweight AI replies on your own Anthropic or OpenAI account.
At $0.99 per outcome
$4,950
The same 5,000 resolved answers under a common per-resolution AI pricing model.
The exact provider bill depends on model, context size, and volume. The pricing principle stays simple: Ochre charges for the support workspace, not a margin on every AI answer.
Trial flow
The trial is designed around setup, not a fake demo. Launch the inbox, invite the team, test BYOK AI, and decide before billing starts.
Start Starter for a fixed 3-seat workspace or Per Seat when you need room to grow.
Forward email, publish live chat, and bring Slack Connect into the same shared inbox.
Add Anthropic or OpenAI when you are ready. AI is optional, BYOK, and billed directly by your provider.
14 days to invite teammates, import context, test replies, and decide before a card is required.
No-card trial
Start with the plan that matches your seat model. You can evaluate channels, context, and BYOK AI before a card is required.
Comparison detail
Starter and Per Seat include the core support workspace. Scale adds a guided path for teams that need migration, security, or procurement work before go-live.
FAQs
The short version: platform pricing is public, AI is BYOK, read-only collaborators are free, and every self-serve plan starts with a no-card trial.
Yes. Starter is fixed at exactly 3 billable owner, admin, or teammate seats.
No. Ochre starts with a 14-day trial and does not require a card.
Ochre is BYOK. You bring an Anthropic or OpenAI key, and those providers bill you directly for usage.
Owners, admins, and teammates who actively work support are billable. Read-only collaborators are free.
Yes. Starter is the fixed first step. Move to Per Seat when you need more than 3 active support seats.
Scale is a custom rollout for larger teams that need migration support, SSO/SCIM, procurement, DPA, or security review.