Ochre Help Center

Stand up Ochre, invite your team, and ship your first reply.

How tickets land, get assigned, and close.

BYOK keys, drafting, autopilot, guardrails, spend.

Author articles. Connect Notion + GitBook. Ship a help center.

Customer 360 with Stripe + HubSpot context pinned to every ticket.

Email, live chat widget, Slack Connect.

Stripe, HubSpot, Linear, GitHub, Slack, Notion, GitBook.

Auto-assignment rules, SLAs, office hours.

Five-emoji CSAT and quarterly NPS, per-channel.

Workspace, branding, roles, custom fields, danger zone.

Volume, SLA, CSAT trends, agent leaderboard, AI metrics.

Plans, seats, invoices, the Stripe portal, cancellation.

Data storage, RLS, signed webhooks, audit log.

When something is broken — checklists that actually fix it.