“Your helpdesk should make AI usage easier to inspect, not turn provider cost and model choice into a mystery line item.”
Developer path
BYOK AI agent
AI support agents that run on keys your company owns
Connect customer-owned Anthropic or OpenAI keys, route each support task to the right model, and keep usage, sources, receipts, guardrails, and human review visible before a reply is sent.
Keys
Yours
Use customer-owned Anthropic or OpenAI credentials instead of a bundled AI meter hidden inside support software.
Receipts
Per run
Every draft can show model, token usage, estimated cost, sources, guardrails, reviewer, and outcome.
AI agent run receipt
Provider: OpenAI customer key | model routed for billing policy
Sources: KB-184, Stripe plan, prior renewal thread cited
Guardrails: refund policy and PII rules checked before draft
Receipt: tokens, estimated cost, sources, reviewer, and final action
YoursKeysUse customer-owned Anthropic or OpenAI credentials instead of a bundled AI meter hidden inside support software.
Per runReceiptsEvery draft can show model, token usage, estimated cost, sources, guardrails, reviewer, and outcome.
HumanReviewTeammates approve, edit, or reject AI work before customer-facing replies leave the inbox.
AI control room
AI agent run receipt
YoursPer runHuman
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Customer-owned AI controls
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Maria Chen
nowAI draft needs review
Waiting on the customerchat
Maria Chen / #TKT-c_58babc0a02
Subject AI draft needs review · Channel chat
Waiting on the customerBack to AI Queue
Mmaria@northstar.io01:03
Can AI draft the answer with billing and prior threads?
Ochre AIgpt-4o-mini01:07
Draft produced with your OpenAI key. Sources: Stripe plan, renewal note, and prior thread.
Conf 95%Draft
AI auto-replies above the confidence threshold.
gpt-4o-miniOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“A support draft is only ready when the reviewer can see the sources, guardrails, receipt, and next action in one place.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.