“Email setup is ready when a real customer-style test message reaches the shared inbox with the right alias and route.”
Product surface
Email forwarding
Forward support email into the queue before DNS is perfect
Ochre gives each workspace a unique inbound forwarding address, confirms test messages, routes aliases into the shared inbox, and keeps DNS, custom sending, deliverability health, and warmup status visible before your team sends at volume.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Email channel setup
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
B
Billing inbox
nowForwarding verification
OpenEmail
Billing inbox / #TKT-c_58babc0a02
Subject Forwarding verification · Channel Email
Open
Bsupport@northstar.io01:03
Forwarding test received. Is outbound ready too?
Ochre AI draftsourced
Inbound forwarding is verified. DNS can be completed next without blocking the shared inbox.
Forwarder verifiedAlias mappedWarmup visible
Reply to Billing inbox...
Email replyForward firstInboundKeep the address customers already know while Ochre receives, threads, and routes the work.
TestedValidationSend a test message and see receipt, alias match, route, and shared inbox arrival in one setup flow.
Healthy sendDeliverabilityCustom sending, DNS checks, reputation warmup, and health signals are visible before outbound volume grows.
Email operations
Inbound forwarding health
Forward firstTestedHealthy send
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Email channel setup
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
B
Billing inbox
nowForwarding verification
OpenEmail
Billing inbox / #TKT-c_58babc0a02
Subject Forwarding verification · Channel Email
Open
Bsupport@northstar.io01:03
Forwarding test received. Is outbound ready too?
Ochre AI draftsourced
Inbound forwarding is verified. DNS can be completed next without blocking the shared inbox.
Forwarder verifiedAlias mappedWarmup visible
Reply to Billing inbox...
Email replyOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Forwarding should get support live quickly, while DNS, warmup, and health checks make branded sending safe.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.