“A good demo should look like tomorrow's work, not a fake dashboard.”
Resource guide
Playground
Walk through a customer thread with context attached
Use a realistic support scenario to see how the inbox, account context, matched knowledge, and BYOK draft work together.
Thread
Open
A real customer question, status, assignee, and channel in one view.
Context
Attached
Stripe plan, billing state, related issues, and matched docs beside the reply.
Playground scenario
customer: Maria Chen at Northstar Labs
question: add two seats before renewal
context: Starter plan, $99 MRR, trialing
draft: explain Per Seat upgrade path
OpenThreadA real customer question, status, assignee, and channel in one view.
AttachedContextStripe plan, billing state, related issues, and matched docs beside the reply.
BYOKDraftAI proposes the first pass with cost, sources, and review state visible.
AI playground
Playground scenario
OpenAttachedBYOK
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Interactive queue
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowCan we change seats before renewal?
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Can we change seats before renewal? · Channel Email
Open
Mmaria@northstar.io01:03
Can we change seats before renewal? We need to add two teammates this week.
Ochre AI draftsourced
You are on Starter with 3 included seats. I can switch you to Per Seat and keep your May 28 renewal date unchanged.
Stripe plan matchedHubSpot contact attached2 prior threads found
Reply to Maria Chen...
Context attachedOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Support gets faster when the queue knows the customer.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.