“The right answer changes when the customer is renewing, blocked by a bug, or asking from a shared Slack channel.”
Product surface
Customer context
The account story beside every customer reply
Ochre pulls Stripe, HubSpot, Linear, GitHub, Slack, and conversation history into one context panel so support can answer with plan, revenue, timeline, and issue state already in view.
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Unified account context
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowRenewal plan question
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Renewal plan question · Channel Email
Open
Mmaria@northstar.io01:03
Will adding two seats change our renewal date?
Ochre AI draftsourced
Stripe shows Starter, 3 of 3 seats, renewal May 28, and Maya as account owner. Moving to Per Seat keeps the date unchanged.
Stripe syncedHubSpot owner MayaLinear issue linked
Reply to Maria Chen...
Context attached$1.2k MRRRevenuePlan, renewal date, invoices, payment status, credits, and expansion signals sit beside the thread.
6 eventsTimelineSlack, email, live chat, CRM updates, billing changes, and support notes form one account timeline.
3 linksIssuesLinear tickets, GitHub PRs, incident references, and workaround notes stay attached to the customer.
Account context
Northstar Labs account
$1.2k MRR6 events3 links
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Unified account context
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowRenewal plan question
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Renewal plan question · Channel Email
Open
Mmaria@northstar.io01:03
Will adding two seats change our renewal date?
Ochre AI draftsourced
Stripe shows Starter, 3 of 3 seats, renewal May 28, and Maya as account owner. Moving to Per Seat keeps the date unchanged.
Stripe syncedHubSpot owner MayaLinear issue linked
Reply to Maria Chen...
Context attachedOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Context should explain what support can say now and which internal team owns the next step.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.