“A live chat install is done when a named visitor reaches the shared inbox and a teammate can reply from there.”
Developer path
Install live chat
Install the live chat widget and verify the full support path
Add the Ochre snippet, allow the right domains, capture visitor identity before chat starts, send a real test message, and confirm the thread reaches the shared inbox with Studio configuration applied.
Snippet
One tag
Install the workspace script once on marketing, docs, or app pages while Studio controls the live configuration.
Allowlist
Domains
Restrict widget loading to approved hostnames so staging, docs, and production are explicit.
Verification run
Snippet: installed on app.acme.io before </body>
Domains: acme.io, app.acme.io, docs.acme.io allowed
Pre-chat: name, email, and company captured
Test: visitor message received in shared inbox
One tagSnippetInstall the workspace script once on marketing, docs, or app pages while Studio controls the live configuration.
DomainsAllowlistRestrict widget loading to approved hostnames so staging, docs, and production are explicit.
InboxVerificationThe install is ready only after a named test visitor creates a conversation your team can answer.
Install verification
Verification run
One tagDomainsInbox
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Live chat install checklist
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
D
Docs site
nowSnippet loaded
Verifiedchat
Docs site / #TKT-c_58babc0a02
Subject Snippet loaded · Channel chat
Verified
Ddeveloper01:03
The script is installed on docs. Can support test the first message?
Ochre AI draftsourced
Snippet verified. The visitor is identified and the test chat is in the inbox.
Domain allowedSnippet loadedTest chat received
Reply to Docs site...
Install checkOchre
Typically replies under 2 min
how do I create a help article?
Snippet verified. The visitor is identified and the test chat is in the inbox.
Type your message...
Operating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“The snippet should stay stable while domain safety, identity capture, routing, and Studio changes remain visible.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.