“A migration is done when the next reply has the old context and the new workflow.”
Customer motion
Migration from Zendesk
Move Zendesk history into a faster support workspace
Bring tickets, comments, notes, tags, customers, and help center context into Ochre, then launch email, live chat, Slack Connect, and BYOK AI from one queue.
Tickets
Preserved
Conversation bodies, internal notes, statuses, and timestamps stay useful.
Customers
Mapped
Requesters and organizations become customer records inside Ochre.
Import with support history intact
source: Zendesk tickets, comments, users, organizations
preserve: tags, status, internal notes, timestamps
map: customers, companies, owners, attachments
launch: forwarding, widget, Slack Connect, BYOK drafts
PreservedTicketsConversation bodies, internal notes, statuses, and timestamps stay useful.
MappedCustomersRequesters and organizations become customer records inside Ochre.
GuidedRolloutScale onboarding covers import QA, channel launch, and cutover planning.
Migration control room
Import with support history intact
PreservedMappedGuided
Search conversations, customers, docs...⌘K
ochre.ochrehq.com
Zendesk migration runbook
HANDL.
3
RESOL.
14
AVG C.
99%
SPEND
$0.19
M
Maria Chen
nowCan we change seats before renewal?
OpenEmail
Maria Chen / #TKT-c_58babc0a02
Subject Can we change seats before renewal? · Channel Email
Open
Mmaria@northstar.io01:03
Can we change seats before renewal? We need to add two teammates this week.
Ochre AI draftsourced
You are on Starter with 3 included seats. I can switch you to Per Seat and keep your May 28 renewal date unchanged.
Stripe plan matchedHubSpot contact attached2 prior threads found
Reply to Maria Chen...
Context attachedOperating model
Scroll through the actual operating path.
Each card locks into place as you move down the page, updating the product scene above and keeping the current workflow step in focus.
Proof points
Built from the work support actually does.
“Zendesk history should become support memory, not archive clutter.”
Start with one clear support path, then add the depth your team needs.
Ochre keeps the workflow concrete: one inbox, one customer story, one visible AI review path, and a practical route into the rest of the platform.