Use cases
Support workflows for B2B SaaS teams.
Ochre is built for teams where every answer depends on account state, product context, customer history, and a support channel that needs ownership.
B2B SaaS support
Answer seat, renewal, bug, billing, and Slack escalations with account, product, and knowledge context already attached.
Customer contextSlack ConnectBYOK AI drafts
Read use caseFounder-led support
Move support out of a founder inbox into a shared workflow without losing the product knowledge and customer nuance that made early support work.
Shared inboxLive chatKnowledge base
Read use case