Docs
Ochre documentation
A practical guide to building agents, attaching knowledge, deploying channels, handling conversations, and managing your workspace.
Recommended path
Build one complete support loop before you expand.
Create a workspace, add one agent, attach only the sources it should use, then deploy the web widget before expanding into Slack, Gmail, API workflows, and additional agents.
Create the workspace
Set the home for agents, sources, teammates, channels, and billing.
Build the first agent
Give the AI worker a role, instructions, source access, and a channel.
Attach knowledge
Index files, websites, and direct responses so answers can cite sources.
Handle conversations
Use Helpdesk for handoff, assignment, replies, and resolution.
Quick Start
Create a workspace, build an agent, attach knowledge, and deploy your first channel.
Agents
Configure the AI workers that answer, cite, escalate, and route conversations.
Knowledge Base
Create citable sources that agents can retrieve from at answer time.
Deploy
Connect agents to channels where customers and teammates already ask questions.
Helpdesk
Manage human attention, AI monitoring, assignment, replies, and resolution.
Settings
Manage workspace identity, team members, privacy, API keys, integrations, and billing.
Developers
Use API keys, REST endpoints, and the MCP-style bridge for source operations.
Billing
Understand plans, usage meters, add-ons, and billing ownership.
Common paths
Frequently used docs
Current, product-facing reference pages.