Availablehelpdesk
Ochre separates human-attention work from AI monitoring. Inbox is for sessions that need people. Agent Inbox is for sessions the agent is currently handling, especially recent AI-handled sessions.
- Inbox: every session that needs human attention, organized as Open and Resolved.
- Agent Inbox: AI-handled sessions for monitoring, currently focused on recent activity.
- Conversation detail: transcript, assignment, source chips, customer context, and session metadata.